Privacy Policy

FloridaContractorCheck.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights as a user. This policy applies to all visitors, homeowners, and contractors who use our Platform.

The short version: We collect information to help connect homeowners with contractors. We do not sell your personal data to third parties. Period.

1. What Information We Collect

Information You Provide

When you use our Platform, as a homeowner or as a contractor, you may provide:

• Contact information: name, email address, phone number, ZIP code
• Project details: description of work needed, property type, budget range, timeline
• Account information: email and password for contractor accounts
• Payment information: processed securely by Stripe. We do not store card numbers
• Reviews and content: ratings, written reviews, or other content you submit

Automatically Collected Information

When you visit our Platform, we may automatically collect:

• IP address and general location (city/region)
• Browser type, device type, and operating system
• Pages visited, search queries made, and time spent on the Platform
• Referring URLs and click paths

Contractor License Data

Contractor license information displayed on the Platform is sourced from the Florida Department of Business and Professional Regulation (DBPR) public records. This data is publicly available and is not considered private personal information under most applicable laws.

2. How We Use Your Information

We use the information we collect to:

• Connect homeowners with licensed contractors based on location, trade, and project needs
• Deliver quote requests and project leads to relevant contractors
• Create and manage contractor accounts and subscriptions
• Process payments for premium subscriptions via Stripe
• Send transactional emails (quote confirmations, account updates, subscription receipts)
• Improve the Platform's search, matching, and user experience
• Monitor and analyze usage patterns via analytics tools
• Prevent fraud, enforce our Terms of Service, and comply with legal obligations

We do not use your information for automated decision-making that produces significant legal effects without human oversight.

3. How We Share Your Information

With Contractors (Lead Sharing)

When you submit a quote request, we share your contact information and project details with one or more contractors who match your location and trade needs. By submitting a request, you consent to this sharing. You understand that you may be contacted by multiple contractors.

With Service Providers

We work with trusted third-party providers who help us operate the Platform:

• Stripe: payment processing for contractor subscriptions
• Supabase: database and backend infrastructure
• Vercel: website hosting and deployment
• Google Analytics: usage analytics (if enabled)

These providers are contractually obligated to use your information only as directed by us and in accordance with applicable law.

Legal Compliance

We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our users or the public.

Business Transfers

If FloridaContractorCheck.com is acquired, merged, or its assets are transferred, your information may be part of that transaction. We'll notify you via email or prominent notice on the Platform if such a change occurs.

Mobile Information

No mobile phone numbers, SMS opt-in data, or SMS consent records will be shared with third parties or affiliates. No mobile information is sold, rented, or licensed to anyone, for any purpose. Mobile information is used solely to deliver SMS messages you have specifically requested (such as lead notifications) and to operate the related opt-in, opt-out, and support features. We may share mobile information with our SMS service provider (Twilio) strictly to deliver those messages, and Twilio is contractually bound to use it only for that purpose.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Session cookies: Keep you logged in during your visit
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how visitors use the Platform (via Google Analytics and/or Vercel Analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality. We do not use cookies for third-party advertising or cross-site tracking.

5. SMS and Mobile Communications

What We Collect

When you opt in to receive SMS messages from us, we collect:

• The mobile phone number you provide
• The date and time of your opt-in
• The IP address from which you opted in
• The specific consent disclosure text you saw at the time of opt-in
• The form or page where you opted in

When you send or receive SMS messages through our Platform, we collect metadata including timestamps, message length, delivery status, and (for inbound replies) the body of the message for keyword processing (STOP, HELP, START, YES, NO, etc.).

How We Use Mobile Information

We use mobile information solely to:

• Send SMS messages you have specifically opted in to receive (such as contractor lead notifications)
• Process opt-in, opt-out, and support keyword replies
• Maintain a record of consent for legal and compliance purposes
• Deliver service-related messages such as payment confirmations after you claim a lead

Communication Routing

Communications between contractors and homeowners on FloridaContractorCheck.com may be routed through platform-managed phone numbers. When this routing is used, we collect metadata about the communication, including timestamps, call duration, connection status, and message length. We do not record voice calls. SMS message content is not retained beyond what is required for delivery and inbound keyword processing.

This metadata is used to measure response time, resolve disputes, and calculate service quality metrics for contractors on the Platform.

Message Frequency and Costs

If you opt in to SMS messages, message frequency varies based on activity in your service area. There is no charge from us to receive messages. Standard message and data rates from your wireless carrier may apply.

How to Opt Out

You can opt out of SMS messages at any time by replying with any of the following keywords to any message we send:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT

You will receive one final confirmation message acknowledging your opt-out, after which you will not receive further SMS messages from us. Opt-outs are honored permanently unless you affirmatively re-opt-in by replying START / UNSTOP or by submitting a new opt-in form on the Platform.

How to Get Help

Reply HELP or INFO to any of our SMS messages, or email info@floridacontractorcheck.com.

Sharing of Mobile Information

As stated in Section 3, mobile phone numbers, SMS opt-in data, and SMS consent records are not shared with third parties or affiliates, and are never sold, rented, or licensed. We share mobile information only with Twilio (our SMS service provider) for the purpose of delivering messages you have requested.

Full SMS Terms

Detailed program rules, sample messages, and supported carriers are available on our SMS Terms page.

6. How Long We Keep Your Data

• Lead/quote request data: Retained for up to 2 years to facilitate follow-up and resolve disputes, then deleted or anonymized.
• Contractor accounts: Retained until you request deletion or your account is terminated.
• Analytics data: Retained per the retention settings of the analytics provider (typically 14–26 months for Google Analytics).
• Payment records: Retained as required by law and Stripe's data policies (typically 7 years for tax and accounting purposes).
• SMS consent records: Retained for 4 years after your most recent consent, opt-out, or interaction with our SMS program. This retention is required to defend against potential claims under the federal Telephone Consumer Protection Act (TCPA), which has a 4-year statute of limitations.
• SMS opt-out records: Retained indefinitely. Once you opt out, we keep a permanent record of your phone number and opt-out date so that we never accidentally re-add you to our SMS program.
• Communication metadata: Timestamps, durations, and delivery status for calls and messages routed through platform-managed numbers are retained for 24 months. Inbound SMS message bodies are retained for 30 days, then deleted.

7. Security

We use industry-standard security measures including HTTPS encryption, secure database access controls, and password hashing to protect your information. However, no system is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

8. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-out (Email): Unsubscribe from marketing emails at any time using the link in any email we send.
• Opt-out (SMS): Reply STOP to any SMS message we send to opt out immediately and permanently. See Section 5 for full details.

To exercise any of these rights, email us at info@floridacontractorcheck.com. We'll respond within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete your personal information, and the right to opt out of the "sale" of your personal information. We do not sell personal information, so the right to opt out is not applicable. You may still exercise your access and deletion rights by contacting us.

Florida Residents

Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR) with respect to the collection and processing of personal data. You may contact us to exercise your rights to access, correct, or delete your personal data, or to appeal a decision we make regarding your request.

9. Children's Privacy

FloridaContractorCheck.com is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at info@floridacontractorcheck.com.

10. Third-Party Links

Our Platform may contain links to third-party websites, including myfloridalicense.com and contractor websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing them with any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we'll update the "Last updated" date at the top of this page. For significant changes, we may notify registered users by email. We encourage you to review this page periodically. Continued use of the Platform after changes are posted constitutes your acceptance.

12. Contact Us

Privacy questions, requests, or concerns? Contact us: